Design requires a very special understanding of the unique environment of the control room and the elements that can impact operators/controllers. Knowledge of how space, lighting, acoustics, technology, fatigue mitigation, operator interactions, efficient workflow, architecture etc… all work within a specific set of tasks is critical. Our experience with over 400 control rooms positions Inracks as a leader in this highly specialized design process.

Crisis Preparation
Control rooms function fairly well under normal circumstances, and the need for specialized design is not always apparent. In crisis mode, operators must be highly aware in their observations, accurate in their responses and must operate at the most efficient level possible. These times are when indecision, poor decisions, miscommunication or missed information have catastrophic results. To achieve this accuracy and efficiency, we begin with the ISO 11064 control center design standard as a starting point. Through observation, application of best practices and industry standards, and our own design methodology, we develop a unique solution for every control room. We take into account the current operation of your room, including past and future needs, as well as technological changes on the horizon.

Observation Method
Our observation method reveals poor structures and habits that do not seem harmful on an everyday basis. This leads to serious consequences when a problem arises. In order to best understand your needs, our team spends days and nights observing your current operation, individually interviewing all operators, supervisors and anyone else that directly impacts the control room. We conduct time and motion studies to measure fatigue-causing events, and capture current room conditions, including lighting, noise, traffic, and interruptions.

Data Collection
Inracks’ methodology combines our comprehensive data collection process and vast experience with input from your team to ensure that all needs are represented. Everyone that works within or supports the control center is given an opportunity for input and buy-in to the decisions being made. The result is the best design possible for your company, and a working environment over which people feel a sense of pride, ownership and commitment.