We partnered with Inracks on a project that entailed the installation of a 24/7 dispatch control center of a railroad authority. We requested Inracks to provide customized workstations for two locations that had to be designed, constructed, shipped and installed on a very tight schedule with very little room for error. Jack Wagner and team were outstanding! They responded to multiple scope changes, kept us informed of progress, resolved all roadblocks and provided top–quality post–installation customer service that immediately addressed any issues. Their attention to customer service and commitment to delivering a very high quality product was vital for keeping the overall project on schedule and providing an outstanding customer experience.
I came across Inracks when doing a search for NOC / control room furniture on the internet. At first I was hesitant to reach out, as they are in New York and I’m in Kentucky. I wish I would have reached out to them first! After months of working with a local vendor and not getting the product I wanted, I finally reached out to Jack at Inracks. Within 5 days I had the exact design for which I was looking. Jack worked with me to schedule the delivery and installation on my schedule. I was amazed at how easily things came together. The product was delivered exactly when it was supposed to be and the installation was very professionally done. In the end, the hardest part about the whole process was simply making the first phone call. I’d recommend Inracks to anyone looking for a quality product and a smooth process.
I want to thank everyone for the great job on delivering and installing the console. The delivery and installation was very smooth. It looks great and everyone here is really happy with how it worked out. Have a very merry Christmas and a blessed New Year.